ESC Employee Handoff Meeting Script

ESC 員工交接會議稿

Target length / 目標長度: 35 minutes (usable range 30–40) Chair / 主持: assign at the start; this script uses first-person language for the chair. Working language / 語言: English first, Traditional Chinese immediately after each key point. Purpose / 目的: leave with one dated product specification, named owners, written supplier questions and a release gate. This is an internal operating meeting, not a sales approval by itself.

Before the call / 會前準備

I will open the latest handoff, current itinerary, hotel quote, teaching notes, D5 supplier notes and the open-cost sheet. I will keep one decision log visible. I will not treat a mentioned person as appointed, a reference photo as a booking, or a missing quote as free.

我會開啟最新版交接、目前行程、飯店報價、教學筆記、第五天供應資料與未決成本表，並讓同一份決策紀錄全程可見。我不會把訊息中提到的人當成已指派、不會把參考照片當訂位，也不會把沒有報價當成免費。

0:00–0:04 — Open and frame the decisions / 開場與決策框架

Chair says / 主持人說：

“Thanks, everyone. I’ll keep us to 35 minutes. Today I need decisions on the six-day product, the one Day 5 outing, delivery staffing, hotel/transport/venue questions, and the release owner. I will mark every item as confirmed, proposed, or pending. A blank owner or a verbal hope is not approval.”

「謝謝大家，我會把會議控制在 35 分鐘。今天要處理六天產品、第五天一個出遊主案、執行人力、飯店／交通／場地問題，以及發布核准人。我會把每一項標成已確認、提案或待確認。沒有負責人，或只有口頭期待，都不算核准。」

“The current product is six days and five nights: D1 arrival and snow discovery, D2–D4 three lesson days, D5 one family outing, and D6 departure. The core is ages five to seven, minimum age five, with no fixed upper cap. Under-fives need a separate arrangement.”

「目前產品是六天五夜：D1 抵達與認識雪，D2–D4 三個雪課日，D5 一個親子出遊，D6 離程。核心是五至七歲，最低五歲，不設固定上限；五歲以下要另作安排。」

“Dinner is included; lunch is self-paid; breakfast is still a written hotel question. There is no airport transfer. Day 5 is Jigokudani or Pokémon for the whole departure, never both as an assumed split.”

「晚餐包含、午餐自理、早餐仍要飯店書面確認；不含機場接送。第五天是整梯地獄谷或寶可夢二選一，不能預設同日分流兩案。」

Chair records / 主持人記錄： product owner, final approver, meeting date, and the three labels: confirmed / proposed / pending.

0:04–0:09 — Confirm the product spine / 確認產品骨架

Ask / 提問：

“Can we confirm six days/five nights, three lesson days on D2–D4, one D5 outing, and D6 station transfer? Is anyone proposing a change to that spine?”

「六天五夜、D2–D4 三個雪課日、D5 一個出遊、D6 車站接送，大家可以確認嗎？有人要改產品骨架嗎？」

“Can we confirm age five as the minimum, core ages five to seven, no fixed upper cap, and maximum four beginner learners per instructor? Parents who take lessons count as learners.”

「最低五歲、核心五至七歲、不設固定上限、初學最多四人一教練，大家可以確認嗎？上課家長要計入學員數。」

Chair clarifies / 主持人釐清：

“The four-learner cap is a teaching cap, not a childcare plan. We still need named adults for rest, early return, outings and handovers.”

「四人上限是教學上限，不是托育配置。我們仍要為休息、提早返回、出遊和交接具名成人。」

0:09–0:14 — Walk the six days / 走過六天

Chair says / 主持人說：

“D1 is fitting, safety orientation and gentle snow discovery, with included dinner and early rest. D2 teaches balance, stopping and both edges. D3 keeps the 09:30–11:00 review, then follows ability and catch-up needs. D4 consolidates and assesses; falling leaf for a five-year-old is an instructor-approved target, not a guarantee.”

「D1 是試裝、安全準備與輕鬆認識雪，包含晚餐並早點休息。D2 練平衡、停止與兩邊刃。D3 保留 09:30–11:00 複習，之後依程度和補強需要調整。D4 整合與評估；五歲落葉飄是教練核定目標，不是保證。」

“D5 is one selected outing, with lunch self-paid and a return plan. D6 is breakfast, packing, checkout and transfer to the agreed Shinkansen station. Exact times remain open except the D3 review window.”

「D5 是一個選定出遊，午餐自理並要有回程方案。D6 是早餐、打包、退房與接送到約定新幹線車站。除 D3 複習時段外，精確時間都還待確認。」

Constraint to say aloud / 必須明說：

“We will not add an end-of-day reflection, experience-sharing, results review, child presentation or a renamed version of one. We will not use one to fill teaching time. A brief certificate handover during dinner is allowed only if the hotel confirms it, and children do not present.”

「我們不加收工心得、經驗分享、成果回顧、孩子發表，也不改名稱包裝同類活動；不拿這些補課時。只有飯店確認後，才可在晚餐中簡短頒證，而且孩子不發表。」

0:14–0:20 — Decide Day 5 / 決定第五天

Chair asks first / 主持先問：

“Which whole-departure version are we taking to supplier confirmation: Jigokudani or Pokémon? If we cannot choose today, who will choose by what date?”

「整梯要送供應商確認哪一案：地獄谷或寶可夢？如果今天不能選，誰在什麼日期前決定？」

If Jigokudani / 若選地獄谷：

“Are families actively accepting the winter trail in both directions? Who confirms drop-off, toilets, footwear, early return and the fact that monkeys or bathing are not guaranteed?”

「家庭是否真的接受冬季山徑來回？誰確認下車點、廁所、鞋具、提早返回，以及不保證看到猴子或泡湯？」

If Pokémon / 若選寶可夢：

“Who confirms the new-season opening, correct central entrance, tickets, attraction rules and warm breaks? If any teaching is proposed, who obtains Japanese-coach and venue permission? The current product is play, not a formal snowboard lesson.”

「誰確認新季營運、正確中央入口、票券、遊具規則與回暖？若要提教學，誰取得日本教練與場地許可？目前產品是玩雪，不是正式單板課。」

Chair closes the block / 主持收斂：

“One primary outing and one workable weather/road fallback. No same-day double attraction and no assumed split staffing.”

「一個主出遊，加一個可執行的天候／道路備案；不塞同日兩景點，也不預設有分流人力。」

0:20–0:26 — People, care and the parent workshop / 人員、照顧與家長課

Chair says / 主持人說：

“Emily’s role is evening practical reinforcement. MiDad and MiMom’s role is a practical parent child-care workshop and Q&A: how parents handle stopping, warmth, clothing, handover and off-slope practice. This is not child performance or a progress review.”

「Emily 的角色是晚間實作補強。米爸米媽的角色是家長兒童照顧實務課與 Q&A：孩子停止、保暖、穿著、交接和非雪場練習怎麼做。這不是孩子表演，也不是進度回顧。」

“Who covers the children for the whole parent workshop? Who is the named adult for a child who opts out, gets tired or returns early? Emily is not automatically daytime cover, and MiMom’s daughter is a companion, not adult staffing.”

「家長課全程由誰照顧孩子？孩子退出、疲累或提早回店時，具名成人是誰？Emily 不自動等於白天照顧人力，米媽的女兒是同行夥伴，不算成人照顧人力。」

Required decision / 必須取得的決定： workshop duration, room, child handover, quiet rest point, daytime assistant, early-return and emergency cover.

0:26–0:31 — Supplier and safety questions / 供應與安全問題

Chair asks in priority / 主持依優先順序問：

• 1. “What written hotel offer covers five nights, rooms/beds, dinner, breakfast, child meals, allergies, tax and cancellation?” / 「飯店書面報價如何列五晚、房床、晚餐、早餐、兒童餐、過敏、稅與取消？」
• 2. “Who are the named instructors, backup and language; what are the D2–D4 terrain, hours, lifts and warm base?” / 「具名教練、備援與語言是誰？D2–D4 地形、時數、纜車與回暖點為何？」
• 3. “What vehicle, station window, seats, child restraints, luggage, waiting rules and early-return plan are quoted?” / 「車輛、車站窗口、座位、兒童乘車、行李、等待與提早返回怎麼報？」
• 4. “What permission is needed for ESC teaching, group facilitation or a local coach at the selected D5 venue?” / 「選定 D5 場地對 ESC 授課、團體帶領或當地教練需要什麼許可？」
• 5. “Who owns each incident decision, and where is the approved safeguarding, insurance and emergency sheet?” / 「每類事件誰決策？核定的兒童保護、保險與緊急表在哪裡？」

Chair action-card reminder / 主持提醒事件卡： stop and warm/rest; keep remaining children supervised; call venue/emergency channels for danger or injury concern; notify parent and trip lead; record facts; do not diagnose or improvise medical advice.

0:31–0:35 — Assign owners and close / 指派與收尾

Chair says / 主持人說：

“I will read each open item with a proposed function. Please give me the person and due date; the function is not an appointment until a name is written.”

「我會逐項讀未決事項與建議職能，請大家給我具名人員和期限；沒有寫上姓名前，職能不等於已指派。」

Assignment prompts / 指派提示：

• Product lead: dated specification, D5 choice and fallback / 產品負責：有日期規格、D5 選案與備案
• Teaching lead: roster, 1:4 grouping, terrain, hours, assessment and backup / 教學負責：名單、1:4 分組、地形、時數、評估與備援
• Child-care lead: handovers, rest, early return, incident sheet, workshop coverage / 兒童照顧負責：交接、休息、提早返回、事件表、家長課照顧
• Hotel/operations: five-night quote, meals, room, space, cancellation / 飯店／營運：五晚報價、餐食、房間、空間、取消
• Transport lead: station, vehicle, seats, route and waiting / 交通負責：車站、車輛、座位、路線、等待
• Local partner: D5 access, tickets, permissions, seasonal status / 日本合作窗口：D5 入口、票券、許可、季節營運
• Commercial lead: quote-backed costs and approved price basis / 商業負責：有報價成本與核定售價依據
• Listing workflow: English/Traditional Chinese alignment, rights and final approver / 上架流程：英繁一致、授權與最終核准人

“Before release, the same dated specification must match the supplier replies, cost model, staffing and English/Traditional Chinese copy. If one answer is missing, we record the owner, due date and next question. We do not publish certainty where we only have a proposal.”

「發布前，同一份有日期規格必須與供應商回覆、成本表、人力與英繁文案一致。缺一個答案，就記錄負責人、期限和下一題；只有提案時，不寫成已確定。」

Chair’s decision log / 主持決策紀錄欄